Processing Policy

Processing time for “The Business Plan” items: between 7-30 business days depending on which service is selected. (THIS DOES NOT INCLUDE SHIPPING)

 

Processing time for Canvases, 3-4 business days, bulk orders require at least a weeks notice. Shipping rates and time vary depending on the shipping location.

 

Processing time for Invitations, 2-3 business days depending on which custom item is purchased.

 

(PRICES ARE SUBJECT TO CHANGE)

Once an order is made an ORDER CONFIRMATION EMAIL is sent immediately to the email address you entered(please double check to make sure you entered a correct email) . We will then send another email once your order has been shipped(your tracking number will be in this email).

CUSTOM ORDER Processing (plus shipping) can take between 2-4weeks*(14-35 BUSINESS DAYS) depending on which item you purchased. We urge customers to READ product descriptions and shipping policy before placing an order. Once an order is in production and is accepted by our Designer it cannot be canceled. All Sales Are Final. We only allow cancellations after 24 HOURS, if you wish to cancel please do so before 24 hours we cannot cancel any orders after 24 hours as we start working on these orders right away.

Custom orders are handmade by our design team and requires time to craft to perfection. Keep this in mind before placing any orders that you need by a certain date or event. If you cannot wait the allotted time please do not order.

 

Weekends are not included in any processing times ** We do not operate on weekends or holidays.

 

Choosing a faster shipping option does NOT mean we will be able to speed up your custom item processing time, this shipping option is for when your item is done with production**

Please note if you placed an order for a custom item and a non custom item, both will be shipped at the same time. If you will like to receive the non custom item sooner please make another order for those items alone.

 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

EpiCreations Inc will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Parcels Damaged In Transit

EpiCreations Inc is not responsible for damaged items through transits. If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service at epicreations19@gmail.com

Incorrect addresses/missing and lost packages.

Please note that the customer is responsible for entering the correct shipping address. EpiCreations Inc is NOT responsible for an incorrect or incomplete address. In addition we cannot cover the cost of lost or stolen packages that is stated as delivered by the mail carrier, you will have to file a claim with USPS. EpiCreations Inc is not held liable or responsible for any packages once shipped and handed to the mail carrier. It is the responsibility of the customer to purchase shipping insurance and/or signature confirmation for their packages through route at checkout for a small fee.

 

By Purchasing from www. EpiCreationsInc.com you accept and agree to these terms and conditions.